Toto Frustration

There must be something between me and Toto toilets! First there was the issue with Title 24 (see my post back in July); actually I need to make a retraction on that... So apparently Title 24 is not that ridiculous, it's the contractor that made a mistake and told me that my chosen toilets cannot be installed. After learning about the restriction, I basically refuse to believe that a toilet with a green rating cannot be installed. I started researching on the internet and found the actual Title 24 document. After combing through it, I finally found the following toilet requirement:

Includes single and dual flush water closets with an effective flush of 1.28 gallons or less. Single Flush Toilets - The effective flush volume shall not exceed 1.28 gallons (4.8 liters). The effective flush volume is the average flush volume when tested in accordance with ASME A112.19.233.2. Dual Flush Toilets - The effective flush volume shall not exceed 1.28 gallons (4.8 liters). The effective flush volume is defined as the composite, average flush volume of two reduced flushes and one full flush. Flush volumes will be tested in accordance with ASME A112.19.2 and ASME A112.19.14.

The toilets are dual flush which satisfied the effective flush volume of the average flush volume of 2 reduced flushes and 1 full flush. For 0.9/1.6, the effective flush volume is 1.133, actually below the 1.28 requirement by almost 15%.

It's page 18 of this article:
http://www.hcd.ca.gov/codes/shl/CALGreenGuide_COMPLETE_6-10.pdf

Good thing I didn't give in and go pick an ugly toilet or go with the suggestion of installing a cheap one and then exchange for the correct one once inspection is done. Phew!

So what's the new drama with Toto? After confirming that I can get the toilets I want, I decided to buy them online. Usually it's like 20% cheaper and no tax. However, they are being delivered through UPS ground with a tracking info showing only which day they are being delivered but not when, not even the ridiculous 4 hour window. It's basically a full day window. Usually that's not a problem if there are workers in the house. But today there are none! So I called up UPS and asked them to give me a better idea of when the toilets will be delivered. First she told me that she has no other information other than it's on a truck since 6am this morning. Nothing more than what the UPS tracking site provides. So I asked her to call the driver to get an estimate as I know that for certain route it is usually at a particular time of the day. I know that for sure as UPS always deliver packages to my company around the same time everyday. My problem is that I don't usually send packages home, thus I don't know the rough time of delivery around my house. But she told me that she has no idea where the truck is, and which truck the package is in. Now I really don't believe that for a second. Of course they know which package is in which truck, there's no way they don't track that. How about if they discover that someone is sending a bomb, they should be able to get to the right truck!!! I then asked her who is responsible for lost packages if they are left in the front door and got stolen, and she  doesn't know. Whether the package is being left on the front yard or not also is up to the driver, so she doesn't know. Basically she doesn't know anything... and I ended up staying in my car outside my house the whole afternoon waiting for the toilets. And that's why I'm venting now.